T-Mobile's 'crammed' subscribers in Tennessee to be refunded - Maine News

Monday, December 22, 2014


With T-Mobile having recently settled the Federal Communications Commission (FCC)'s 'mobile cramming' charges by agreeing to pay a $90 million settlement amount, the carrier's cramming-affected subscribers in Tennessee will get a refund of the extra monthly payments they made for unwanted third-party services.


The 'mobile cramming' cost incurred by customers is usually $9.99 per month. The amount is added to the monthly bills of a carrier's wireless customers, for the so-called 'premium' text message subscription services (PSMS) like horoscopes, trivia and sports scores, which the consumers never requested.


Under the settlement that T-Mobile has worked out with the FCC, the carrier will have to pay at least $67.5 million in refunds to customers affected by its 'mobile cramming' practice; along with $18 million to state governments participating in the settlement; and a $4.5 million fine to the US Treasury.


T-Mobile customers in Tennessee will receive a payback as a part of the settlement, which covers bills dated as far back as June 2010.


Terming the $90 million settlement by T-Mobile as a "fair settlement," Bill Giannini - Department of Commerce insurance deputy commissioner/acting director of consumer affairs - said in a press release that the settlement "sends a clear message that Tennessee takes 'cramming' seriously and will remain vigilant in our efforts to rid it from our marketplace."


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